Remote shopping

We offer online services using video calls so that you can enjoy shopping from the comfort of your own home.
We are also happy to answer any questions you may have about the products you have purchased, so please feel free to contact us.

■If you would like your screen to be turned off from the start of a call, we recommend using "Instagram/Video Chat."
*For LINE, the screen will turn on once when switching to a video call. After that, you can continue to use the app with the screen off.

■Calls are free, but communication charges may apply depending on your environment.
In that case, communication charges will be borne by the customer. (We recommend using the service in a Wi-Fi environment.)

[Cancellation or change of ordered items]
Please contact us by email within 7 days of receiving the product.
Please note that we cannot accept returns for custom-ordered products or products that are different from what you expected.
Click here for more details.


[About repairs and maintenance]

We accept repairs and maintenance for products purchased at CHIKAKO YAJIMA.
Please click here for details.


[Delivery time]

- In-stock items will be delivered in approximately one week.

・If you are in a hurry for delivery, we will do our best to accommodate your request, although this will depend on the situation at the time.

For custom-made items, the delivery time is stated in the product details.

*Delivery may be delayed during long holidays such as the New Year holidays and summer holidays.
*If you purchase made-to-order products (and repair products such as size changes) together with in-stock products, they will be shipped together based on the delivery date of the made-to-order products.


[Shipping Fee]

< Jewelry >

Domestic Shipping
Free shipping for purchases of 30,000 yen or more (excluding tax)

Hokkaido, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima, Okinawa : 1,210 yen

Tottori, Shimane, Okayama, Hiroshima, Yamaguchi: 1,000 yen

Tokushima, Kagawa, Ehime, Kochi: 1,100 yen

Aomori, Akita, Iwate, Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo: 900 yen

Other areas: 800 yen

S size

Large size